GENERAL CONDITIONS FOR ACCOMMODATION SERVICES OFFER
1. CONTENTS OF CONDITIONS FOR OFFERING SERVICES FOR ACCOMMODATIONS
The general conditions for offering services for accommodations are part of the contract between Internet partner d.o.o., as a travel agency or authorized agent, and the traveler who accepts the offered arrangement. Everything that is listed in the general conditions represents a legal commitment for the guests, as well as for Internet partner d.o.o. The general travel conditions are published on the Internet pages of Internet partner d.o.o.(www.adriastar.com )
Internet partner d.o.o. commits itself to undertake all precautions to offer true information to its users. All the information, data, and pictures that are related to the capacity of accommodations, Internet partner d.o.o. collected from the most reliable accommodation facilities. Even though all information is controlled by employees of Internet partner d.o.o., the Company does not take responsibility for mistakes, negligence, and delays made by the customer.
2. CATEGORY AND DESCRIPTION OF THE SERVICE
The accommodation units are described according to the official evaluation given by the local tourist organization during the issue of the working license.
The standards of accommodation, nutrition, service and others, of places and countries are different and cannot be compared. Internet partner d.o.o. offers those services listed on its Internet web page, catalogue and other printed material of Internet partner d.o.o, which is not necessarily equal to those services offered by other selling points.
If the traveler did not make a special request for a room/apartment, he will accept the given reservation in the accommodation desired, listed in the brochure and price list. If possible, Internet partner d.o.o. will try to meet additional requests of the traveler for the accommodation (comfort, room view, 1st floor or ground floor), but cannot guarantee to fulfill all additional requests.
3. CONTENTS AND PRICES OF ACCOMMODATION
All service prices are listed for each accommodation unit, and include those services linked to the specific reservation for the unit desired.
Additional services are services that are offered by the accommodation unit, but since they are not included in the price, the traveler pays for them separately. Additional services have to be asked for during the registration process. Those services are paid for additionally, according to the price given by the accommodation facility, and they will appear on the final bill.
Optional services are services that are offered by Internet partner d.o.o., but they are not bound to the offer of the given accommodation unit.
The prices of the accommodation units are given in Euro, so the calculation in Kuna is according to the exchange rate of the NBH (Narodna Banka Hrvatske) on the day on which the account is carried out. Internet partner d.o.o. has the right of changing the given prices if the accommodation facility changes the prices of the accommodation.
4. BOOKING OF RESERVATIONS
All reservations are done electronically by filling in the form that is available on Internet partner d.o.o. website. When making the reservation, travelers have to provide correct data, which is requested on the form. Internet partner d.o.o. is not responsible for the exactness of the data that is given by the traveler during registration. In case of incorrect data, Internet partner d.o.o. holds the right to change the prices and to claim the price difference on the spot.
5. RESERVATIONS AND PAYMENTS
Inquiries and reservations of accommodation are received electronically, in written or personal in agency branch office. With the payment of the reservation traveler confirms he has studied and understands „General conditions for accommodation services offer" and accepts it in full. With payment of the reservation, the agreement becomes a legal obligation to the traveler as well as to Internet partner d.o.o.
Internet partner d.o.o gives the traveler access to relevant promotion material or program in printed or electronic form, gives the traveler all relevant information about the travel, and gives or refers the traveler to general conditions which are a constitutional part of this contract and offers the traveler „travel insurance package“ and „cancellation insurance“. During the reservation the traveler is responsible for giving all necesary data for the reservation procedure.
With the payment the reservation becomes valid, any other confirmation given in written or orally is not valid as a reservation. For the reservation of service the traveler is required to pay an advance in amount of cca. 30% of the full amount to make the reservation valid, the rest of payment traveler is required to pay according to the correspondence.
Payment is possible by bank transfer to the bank account of Internet partner d.o.o. or off-line and on-lin payment by credit card. By using means of remote communication to dictate the number of the credit car, the traveler is considered to understand „General conditions for accommodation services offer.
With the payment of an advance the traveler confirms that he understands all the conditions that may apply to the specific accommodation unit. With payment of an advance the traveler confirms that he accepts the general conditions of the offered accommodation service. Furthermore, the traveler understands and confirms that a kind of travel insurance was offered to him. With payment of an advance, the agreement becomes a legal obligation to the traveler as well as to Internet partner d.o.o.
6. THE RIGHT OF INTERNET PARTNER d.o.o. TO CHANGE AND CANCEL
Internet partner d.o.o. commits itself to assure to the traveler the accommodation in the reserved period, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, bad weather, intervention of the authorities etc.)
Internet partner d.o.o. can offer changes to the reserved accommodation or cancel the accommodation completely or partly, if before or during the time of the stay special circumstances appear that can not be avoided or declined. However, if they appear during the time of the agreement, Internet partner d.o.o. is not obligated to accept the reservation of the unit in question.
If the traveler pays the reservation Internet partner d.o.o is unable to fulfill (online or by the wrong offer) the traveler will be offered an alternative.
If Internet partner d.o.o. has the possibility to offer the traveler an alternative, a change of the reserved accommodation can be carried out only with the permission of the traveler. The alternative must be of the same, or higher, quality than the one reserved initially. If the traveler accepts the alternative, and it is more expensive than the initial offer, the traveler is obligated to pay the difference.
Internet partner d.o.o. has the obligation to immediately inform all arriving travelers about changes to the reservation or cancellation, and if no alternative accommodation can be found, to refund the amount paid by the traveler less the administrative charges of the agency.
7. THE RIGHT OF THE TRAVELER TO CHANGE AND CANCEL
If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 15 EUR per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation.
The cancellation costs will be calculated from the date on which Internet partner d.o.o. receives a written request for the cancellation, and it is as follows:
1. For the cancellation up to 21 days prior the arrival, Internet partner d.o.o. charges 100% of the received advance payment.
2. For the cancellation in the period between 22 and 30 days prior the arrival , Internet partner d.o.o. charges 70% of the received advance payment.
3. For the cancellation in the period between 31 and 41 days prior the arrival, Internet partner d.o.o. charges 50% of the received advance payment.
4. For the cancellation in the period between 46 and 60 days prior the arrival, Internet partner d.o.o. charges 25% of the received advance payment.
5. For the cancellation in the period between 60 and more days prior the arrival, Internet partner d.o.o. charges 10% of the received advance payment.
If the traveler does not arrive to the destination or cancels the service of the accommodation after it began, Internet partner d.o.o. charges the 100% of the received advance payment.
For every cancellation of the reservation Internet partner d.o.o. charges max. 25 EUR of manipulative expenses. If the traveler has to cancel within 7 days before using the service, Internet partner d.o.o. offers the traveler a possibility to find a new user for the same reservation (if it is possible), in which case Internet partner d.o.o. charges only for an exchange fee. The new user has all the responsibility from these "General conditions“.
If the costs of the accommodation are in fact higher than what was initially given, Internet partner d.o.o. has the right to charge the difference. The above mentioned cancellation fees are used primarily for the changes of the reservation, but also for all other essential changes.
8. RESPONSIBILITY OF COMPANY OREBI? TOURS d.o.o.
Internet partner d.o.o. is bound to make sure all the services are carried out professionally, on its part as well as that of the accommodation facility. Also, Internet partner d.o.o. is bound to make sure that all the rights of the traveler are managed according to the common law.
Internet partner d.o.o. is bound to make sure that the traveler gets all the services included in the rented accommodation. Furthermore, Internet partner d.o.o. has to answer to the traveler in case of non-performance of the services expected.
Internet partner d.o.o. will not be responsible for the lack of a service that is caused by higher forces, or by inevitable delays in transportation, where the transporters are not in fault, according to the international rules and regulations. In these cases the traveler is responsible for all additional costs that may apply.
9. RESPONSIBILITY OF TRAVELER
The traveler commits itself to the following:
· to have on hand all valid travel documents. All costs for loss or theft of the documents during the travel period are carried by the traveler.
· to respect the customs formalities, and the rules for the foreign currency of the Republic of Croatia, as well as other countries visited during the travel.
· to respect the rules and regulations of the rented accommodation unit, and to collaborate with the Accommodation facility accordingly.
In case these obligations are disregarded, the traveler is responsible for all additional fees that may apply, and for all damages the traveler caused, and is bound to pay the damages to the service provider on the spot.
Luggage is carried at the risk of the traveler and therefore a luggage insurance is recommended.
Internet partner d.o.o. is not responsible for damage or loss of luggage, for theft of luggage, or valuables left in the accommodation unit. Reports for damage or loss of luggage should be made to the accommodation facility and to the nearest police station.
11. INSURANCE IN CASE OF CANCELLATION OF RESERVATION
If, during the reservation, the traveler expects he could cancel the reservation for some reason, Agency recommends Cancellation insurance. Cancellation insurance can't be paid afterwards, only during initial request for the travel. Insurance premium depends on the cost of the travel, and according to the price list of the insurance company Agency has the contract with.
Cancellation insurance is valid only in following cases, and with written confirmation:
· sudden acute illness, with the need of immediate doctor care
· accident with severe physical injury
· difficulties during pregnancy
· failure to withstand the vaccine, which needs to be compulsorily taken by the insured, depending on the laws of the country in which they are traveling
· damage on property caused by fire, elemental disaster or purposeful criminal act by a third person
· failure to get a visa
People at risk in this decree, are considered:
· life partner of the insured person (spouse)
· brothers and sister
· grandparents of the insured person or his/her spouse only in the case of death.
In case the traveler does not have insurance in the event of cancellation, and must cancel the travel and has a statement confirming one of the cases mentioned above then the agency has a duty to compensate the traveler according to the law of Article 7 of this contract. With the payment of insurance traveler moved all her/his rights to the insurance company that owns the cancellation insurance policy cancellation and the agency is required to provide the customer all documents necessary for the realization of customer requests. All other rights are in the insurance policy that we encourage all customers to read carefully.
12. TRAVEL INSURANCE
The cost of travel does not include the package of travel insurance: insurance against risks of accidents and diseases, travel insurance from loss or damage of luggage as well as health insurance.
If the customer requires insurance, insurance that can be contracted directly with one of the insurers or with the agency. In this case, the agency only acts as intermediary. We recommend that you read conditions of insurance prior to purchase.
13. SOLVING COMPLAINTS
Every traveler, holder of the contract, has the right to complain to the non-performance of the agreed service. If the services offered are not entirely fulfilled, or below the quality standard, the traveler may require a partial compensation by submitting a written complaint. Every traveler has the right of complaint for not getting the paid service. Every complaint has to be submitted separately by the traveler.
If the traveler is not satisfied with a specific situation upon arrival, he is obligated to inform the representative of service provider (receptionist or owner of accommodation, etc.) as well as inform Internet partner representative immediately, giving explanation to his dissatisfaction. The traveler should contact representative of service provider first and try to get a satisfactory solution. The traveler is obligated to cooperate with the service provider and Internet partner d.o.o in good will to solve the problem. If the traveler accepts a proposed solution on the spot, agency is not obligated to accept any further complaints.
If the problem is not solved, within 8 days after returning from the trip the client has to deliver a complaint in writing to the headquarters Internet partner d.o.o., enclosing the written complaint, together with all documentation and photographs which proves the complaint, by e-mail or mail. Internet partner d.o.o. will consider only complete and documented complaints received within 8 days from returning customer.
While the solving of complaint lasts, at most 14, that is 28 days after the complaint is made, the traveler will not use any other person, UHPA, or other institution, or giving information in the media. Also, during this period, the traveler agrees not to sue.
The highest compensation regarding a complaint can be the amount of the objected part of the service, but cannot cover already used services or the complete amount for the accommodation used. That excludes the right of the traveler to any compensation of non material or optimal damage. Internet partner d.o.o can not be considered responsible for weather conditions, sea temperature, or other similar situations or events that are unsatisfactory, and are not directly connected with quality of the reserved accommodation unit (bad weather, bad beach, public beach is far from the accommodation, traffic jams, crime or damage of property etc.).
14. COMPETENCE OF THE COURT OF JUSTICE
The traveler and the agency will try to solve any disputes in good will, however in case of a judicial dispute, the court of justice is located in Split, with relevant law being Croatian law.
Split, 01. 01. 2010.
Internet partner d.o.o. commits itself that all the data entered in these pages will be used exclusively provide the client with the service selected. All the personal information will be forwarded to a third party, or the accommodation facility, who will directly apply the selected services to your name. If you made any additional changes or mistakes after entering your data, please make sure to inform us immediately. Internet partner d.o.o. does no take any responsibility for the incorrect data you enter. All the data entered during the reservation and calculation process will not be available to others, unless requested by law.
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